Privacy Policy

1. Introduction

Pragnanz ("we," "us," or "our") operates the pragnanz.ai platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly:

• Account information (name, email address, password)
• Organization and team details
• Research content you create (campaigns, sessions, chat messages, file uploads)
• AI provider API keys you configure (stored encrypted)
• Usage data (token consumption, API calls, cost tracking)

We automatically collect:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, browser version)

3. How We Use Your Information

• To provide, maintain, and improve the platform
• To process your research campaigns and deliberation sessions
• To authenticate your identity and manage your account
• To send transactional notifications (account approval, password resets)
• To monitor platform health and prevent abuse
• To comply with legal obligations

4. AI Model Training

We do not use your data to train any AI model. When your content is processed by third-party AI providers (OpenAI, Anthropic, Google, xAI), it is sent solely to generate responses for your sessions. Third-party providers are subject to their own API terms and privacy policies regarding how they handle data sent through their APIs.

5. Data Storage & Security

• Data is encrypted in transit using HTTPS
• API keys are stored with application-level encryption
• Files are stored with access-controlled signed URLs
• Vector embeddings are generated on-platform — research data is not sent to external services for embedding

6. Data Sharing

We do not sell your personal information. We share data only:

• With AI providers to process your research requests (using your or platform API keys)
• With infrastructure providers (AWS) to host and operate the platform
• When required by law, subpoena, or valid legal process
• To protect the rights, safety, or property of Pragnanz or its users

7. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will make reasonable efforts to remove your personal data in a timely manner, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Object to or restrict certain processing

To exercise these rights, contact us at contact@pragnanz.ai.

9. Cookies

We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact

For questions about this Privacy Policy, contact us at contact@pragnanz.ai.